Privacy Policy

Last updated: June 2026

Lian Star Realty Sdn Bhd (“Lian Star”, “we”, “us”, “our”) operates the website elianstar.com and our physical showroom in Sarikei, Sarawak. We are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website or purchasing from us, you agree to the practices described in this policy.

1. What Information We Collect

When you shop with us, enquire about products, or contact our team, we may collect:

• Full name and contact details (phone number, email address, delivery address)
• Order information and purchase history
• Payment details (processed securely — we do not store card numbers)
• Communications you send us via WhatsApp, email, or our contact form
• Website browsing behaviour (pages visited, products viewed) via cookies

We do not collect sensitive personal data such as identity card numbers, medical information, or financial account details beyond what is needed to process your payment.

2. Why We Collect Your Information

We use your personal data to:

• Process and fulfil your orders, including arranging delivery and assembly
• Contact you to confirm orders, delivery schedules, and after-sales support
• Send you promotions, new arrivals, and offers — only if you have opted in
• Improve our website, product range, and customer experience
• Meet our legal and regulatory obligations under Malaysian law

We will never use your information for purposes beyond those listed above without your consent.

3. Who We Share Your Information With

We do not sell your personal data. We may share it only with:

• Delivery partners and logistics providers — to arrange delivery to your address, including third-party couriers for Peninsular Malaysia orders fulfilled by our suppliers
• Payment processors — to securely handle your transaction
• Our suppliers — where your order is fulfilled directly by the brand (e.g. for certain Peninsular Malaysia deliveries)
• Government authorities — if required by Malaysian law

All third parties we work with are required to handle your data securely and only for the purpose we have shared it.

4. Cookies

Our website uses cookies to remember your preferences, keep your cart active, and understand how visitors use our site. You can disable cookies in your browser settings, though some website features may not work as expected if you do.

5. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes above, or as required by Malaysian law. Order records are typically kept for 7 years for accounting purposes. You may request deletion of your data at any time (subject to legal obligations).

6. Your Rights Under PDPA

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request that we limit or stop processing your data in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection Malaysia

7. Contact Us

For any privacy-related requests, corrections, or complaints, please contact us directly:

Lian Star Realty Sdn Bhd
Lot 7, Block 60 SLD, 2nd Mile, Jalan Repok
96100 Sarikei, Sarawak
📞 084-655687
💌 lianstar.sale@gmail.com
💬 WhatsApp: 016-5771719

We will respond to all requests within 14 business days.

Lian Star Realty Sdn Bhd reserves the right to update this policy at any time. The latest version will always be available on this page.