Delivery & Return Policy

What is our return policy?

• In the interest of hygiene, we do not accept returns on the following items:
  • Mattresses
  • Mattress toppers
  • Mattress protectors
  • Pillows
  • Other personal items
• We do accept returns for faulty or damaged goods. To be eligible for a return, the item must be in its original and unused condition and must include:
  • The original packaging
  • Any documentation needed for faulty verification
• A valid reason for the return must be provided.
• If your return request is valid, you will receive a full refund for the item.

How do I initiate a return?

• If you have received faulty or damaged goods, please follow these steps:
  1. Contact us immediately via email at lianstar.sale@gmail.com.
  2. Include your Sale Order Number in the email.
  3. Provide a detailed description of the issue and a valid reason for the return.
• Returns must be initiated within 5 days of receiving the item.
• Once we receive your email, we will provide you with the full address for returning the item.

What are the guidelines I should follow when returning an item?

• You may request a refund or a replacement of the same item, provided that the following guidelines are met:
  • The item is returned within 5 days of receiving it.
  • Any request for a replacement must be for the same item with the same retail price as the original purchase, and is subject to availability.
  • The product must be in the same condition as when it was originally received by you.
  • The product must still be in the original packaging, if applicable.
  • If the item is out of stock or in good condition, it is not eligible for a return or refund.
  • Pre-orders are available, and all exchanges must be for the same amount as the original purchase.
  • We do not offer cash refunds for incorrect orders.

Are returns free?

• The shipping costs incurred for returning items to us for a refund or exchange are not covered or reimbursed by our company.

*We reserve the right to correct, update, or change our return/refund/exchange policy at any time without notification.